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ORDERING
How do I view wholesale pricing?
How can I create a wholesale account?
Are there minimums?
I'm not a distributor, how can I order?
Can I make changes to my order?
What happens if an item is backordered?
Can I order custom styles, colors, or sizes?
How can I get a catalog?
PAYMENT
What payment types do you accept?
How do I apply for credit terms?
SHIPPING
What are your shipping options?
Do you offer same day shipping?
Do I have to sign for my shipment when it arrives?
How can I track my packages?
Can you ship to a P.O. box?
What countries do you ship to internationally?
Can I pick up my order at one of your locations?
RETURNS
What is your return policy?
PRODUCTS
What are washing instructions for your garments?
How do your sizes work?
What does "unisex" size mean?
What does "one size fits most" mean?
What kind of fabrics do you use?
Which items are best for screenprinting / embroidering?
How can I ask a question about your products?
ACCOUNT
What can I do if I forget my username or password?
Do I have to create a new account if my username or password is not recognized?
How can I review my previous orders?
COMPANY INFO
What is YODEL?
Do you have retail stores?
Do you offer screenprinting / embroidering services?
Can I use your photography and media?
ORDERING
How do I view wholesale pricing?
A: You are able to view pricing once you have created an account and you are logged in.
How can I create a wholesale account?
A: You can easily create an account online. Just click "Login" in the top right corner of any page
on our
website; at this time, you can either login, or create an account if you do not have one. Your e-mail
address will be your username, and you can create a password of your own. As soon as you have
completed all of the information and click on "Register" you are ready to start placing orders. Please use all
of the correct punctuation and capitalization when entering your information; this is very important to make
sure we get goods to you where they need to go! Once you have created an account, other buyers at
your company will also be able to access the same account with their own username and password.
Are there minimums?
A: We have no minimums
I'm not a distributor, how can I order?
A: You can call us at 1(718)888.9262 to place an order. Or fax the order form to 1(718)
888.7891.
Or find authorized YODEL distributor nearby your location.
Can I make changes to my order?
A: You will NOT be able to make any changes once your order is confirmed. In the event that you
need to
cancel your order, please contact us at 1(718)888.9262.
What happens if an item is backordered?
A: If you order a backordered item, we will ship it to you as soon as we receive the item into
inventory
(unless customer advises otherwise). If you have multiple backordered items, these will not ship until all
have been received into stock.
Can I order custom styles, colors, or sizes?
A: Yes! We have an extensive custom apparel program. Please click here to view our custom
apparel
options.
How can I get a catalog?
A: Please click here to view or download catalogs; you can also send your requests to
info@yodelusa.com.
PAYMENT
What payment types do you accept?
A: We accept Visa, MasterCard, American Express, Discover credit cards by phone or fax. Debit
cards
are welcome. Checks and Money orders are also acceptable. Checks and Money orders have to be sent
to YODEL in full balance prior to shipping. The merchandise will ship as soon as they are cleared.
Terms will be available upon our approval. You must fill out our application for credit to receive terms.
How do I apply for credit terms?
A: Please click here to download our credit application form. Once complete, please fax it
to the number
listed on the form. Your terms request will be processed within 1 week.
SHIPPING
What are your shipping options?
A: We use UPS to ship all orders unless otherwise directed. If you¡¯d like to ship on your own UPS
account,
simply type in your UPS Account number during the checkout process. You will be asked to enter your
account number and the service type. Freight charges for 3rd party shipping will be billed directly to your
account with UPS.
Do you offer same day shipping?
A: Most orders received prior to 4:00pm Eastern Time will be processed the same business day. (if
item is
in stock)
Do I have to sign for my shipment when it arrives?
A: We do not require signatures at this time. You are able to request a signature at an additional
charge.
How can I track my packages?
A: To track packages, please login to your account on our website and click ¡°My Account¡± in the
top right
hand corner of any page on our site. Select ¡°Track Packages¡± under ¡°Order Settings.¡±
You can also track your packages on UPS website using the tracking number provided.
Can you ship to a P.O. box?
A: UPS does not ship to P.O. boxes; if you would like to ship your order to a P.O. box, please select
the
appropriate package carrier to deliver your order.
What countries do you ship to internationally?
A: We can ship to anywhere internationally, international shipping rate will be notified when final
invoice is
prepared. Please call 1(718)888.9262 for details.
Can I pick up my order at one of your locations?
A: Only pick up location is 42-40 162nd St. Flushing, NY 11358. (map it)
RETURNS
What is your return policy?
A: Please click here to view our return options.
PRODUCTS
What are washing instructions for your garments?
A: Most of our garments are to be washed in cold water and tumbled dry on low heat ? you will
find these
washing instructions listed on the garment tag. If our garment requires special washing, this info will be
listed in the item¡¯s description in our online store.
How do your sizes work?
A: Our garments come in multiple fits ? perfect fit, regular fit, etc. You will find the garment¡¯s fit
listed in the
product description in our online store. Please click here to see fits, sizes, and measurements for
our
apparel.
What does "unisex" size mean?
A: Unisex items are designed to be worn for both men and women. Unisex items will likely be a
true fit for
men and an oversized fit for women. Please click here to determine which size will be correct for you.
What does "one size fits most" mean?
A: Most beauty salon items are one size fits most (OSFM). Our one size fits most is designed for
medium -
large builds.
What kind of fabrics do you use?
A: We use an assortment of fabrics and materials to produce our super-soft apparel. Please click
here to
see a listing of all of our fabrics. You can find fabrication info listed on each item¡¯s product description.
Which items are best for screenprinting / embroidering?
A: All of our items can be used for screenprinting or embroidering. We recommend screenprinting
or
embroidering a sample or two on our products before you commit to a large run. You can also call us at 1
(718)888.9262 for items that provide maximum screenprinting/embroidering results.
How can I ask a question about your products?
A: You can send a quick email to info@yodelusa.com or
you can call and speak to one of our
knowledgeable Product Specialists at 1(718)888.9262
ACCOUNT
What can I do if I forget my username or password?
A: We may have updated our system since you last ordered and therefore need to reset your
account.
Please contact us at 1(718)888.9262 so that we can help you reset your account.
Do I have to create a new account if my username or password is not recognized?
A: No - please contact us at 1(718)888.9262 so that we can help you reset your account.
How can I review my previous orders?
A: You can view past orders, current open orders and backorders by clicking ¡°My Account¡± on
the top
right hand corner of any page on the site.
COMPANY INFO
What is YODEL?
A: Since 1976, Yodel has been manufacturing the finest apparels and accessories for the beauty
industry.
We pride ourselves for helping the beauty industry to grow in Asia, and we are also very grateful to be
serving a wonderful industry of beauty. With our ongoing efforts in innovative design and superior quality
and with help of beauty industry experts, Yodel has grown to become the most recognized name in beauty
salon apparel.
With our expertise and experience in garment making, it came naturally for us to look to other industries¡¯
uniform needs. Yodel has taken a step forward in 2004 when it launched the line for hospital uniforms
with same ambition. In 2007, restaurant apparel brand UNISEVEN was launched; making YODEL the largest
uniform manufacture in Korea.
Now for the first time in the U.S., customers can enjoy the European quality apparels at reasonable prices.
It¡¯s our promise Yodel will continue its commitment in excellent quality and unique/high functioning design
to
serve professionals in various industry to look their best at work.
Do you have retail stores?
A: We do not have any retail stores at this time.
Do you offer screenprinting / embroidering services?
A: Yes, we offer both screenprinting and embroidering services. Click here for details.
Can I use your photography and media?
A: No. All photos, videos, and articles on our website are copyrighted and have restricted use. We
do
provide complimentary product images for our wholesale customers. Please contact us at 1(718)888.9262
with your requests, or e-mail us at info@yodelusa.com with your
requests.
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My Account
